Refund policy

Made-to-order merchandise

Our apparel and accessories are made to order through Printful. Except where required by law, we do not accept returns or exchanges for a change of mind or an incorrectly selected size or color. Please check the product description and size guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email info@orderofthedice.com as soon as possible, within 30 days of delivery. Include your order number, a description of the problem, and clear photos. We will review the issue and arrange a replacement or refund for an approved claim at no additional cost to you.

Missing packages and address errors

For a package lost in transit, contact us within 30 days of the estimated delivery date so we can investigate with our fulfillment partner. Please check your shipping address carefully. Reshipping costs may apply when an incorrect address was supplied or a package was unclaimed.

Contact us before sending anything back

Most approved quality claims do not require a physical return. Do not mail items to our PO Box or to Printful without instructions from us. If a return is needed, we will provide the appropriate instructions and address.

Refunds

We will email you after reviewing your claim. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may need additional processing time. Contact us if more than 15 business days have passed since approval.

Vision Dice Tower and Kickstarter orders

The made-to-order merchandise rules above do not apply to Vision Dice Tower pledges or orders. Those purchases are handled separately under the terms communicated for the campaign or purchase. Contact us with your pledge or order details for assistance.

Your consumer rights

Nothing in this policy limits mandatory consumer rights, including applicable cancellation rights and remedies for faulty goods. Where a statutory right applies, it takes precedence over the restrictions or time limits above. This update does not reduce rights or promises attached to orders already placed.

Questions? Email info@orderofthedice.com.